Communication, Media, and Business Services

Establishing a Compliance Program to Meet New Consumer Privacy Regulations

#Strategy and Technology Consulting

Business Objective

The Client, a large telecommunications company, sought to become compliant with the new California Consumer Privacy Act (CCPA)

Transformation

  • Exadel provided program leadership, data privacy expertise, project management, and product management
  • Established a Program Office, led cross-enterprise coordination, and implemented Do Not Sell and Data Subject
  • Rights, third-party risk management and enterprise governance, and drafted new privacy policies
  • Onboarded hundreds of applications to process customer opt-in and opt-out consent management
  • Developed functionality to ensure compliance with the Child Online Privacy Protection Act

Results

110

Corporate data privacy program successfully enacted across 110 websites and mobile apps

CCPA

Compliance enforcement for the California Consumer Privacy Act

Trained, onboarded, and empowered employees

0

Data privacy violations since the program went live