Digitally Transforming Taxi Services to Boost Ridership

Business Objective

With deep roots in the taxi and for-hire industry, the Client sought to modernize and transform car-based transit for both operators and riders

Transformation

• The Client partnered with Exadel to digitalize the end-to-end operation spanning customer ride requests, determining precise pickup and dropoff locations, generating routes and estimated times of arrival, calculating fees, assigning drivers, and processing payments
• Exadel developed a cloud-based platform, mobile and web applications, and chatbots for riders and taxi drivers
• Utilized extensive third-party cloud-based GPS, map, and credit card processing services