Telecom Giant Gains Real-Time SLA Visibility with Exadel’s AI PlatformTelecom Giant Gains Real-Time SLA Visibility with Exadel’s AI Platform
1000x
faster — ad hoc analytics request turnaround
Real-time SLA visibility — centralized dashboards to monitor compliance and vendor performance
Early breach detection — proactive monitoring to support timely financial recovery actions
Enterprise scalability — designed for thousands of users across teams, regions, and time zones
Business Challenge
A leading U.S. telecommunications company was under growing pressure to maintain seamless network performance across a sprawling infrastructure, heavily reliant on third-party vendors. Their vendor monitoring tools were outdated—slow, disconnected, and not fit for real-time accountability.
Description
Exadel's Solution
Exadel partnered with the client to design and deploy a production-grade, AI-first platform, starting with rapid prototyping that merged three fragmented datasets into a single intuitive interface with clear visuals and context.
The MVP introduced natural-language querying and dynamic dashboards for fast insight access. As it scaled, the platform migrated to Microsoft Azure for performance at enterprise scale.
Exadel embedded Retrieval-Augmented Generation (RAG) to link real-time performance metrics with contractual and engineering documentation for transparency and traceability, and added admin controls to align access with roles and accountability.
Case Studies
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