Artificial Intelligence in HR: benefits and use cases

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The role of Artificial intelligence in HR

Artificial Intelligence has been getting increasingly popular in the HR sector. According to the Gartner 2019 Artificial Intelligence Survey, 70% percent of organizations use artificial intelligence solutions for HR functions, and another 30% will do so in 2022. This means that more and more companies that provide HR services or have HR departments are seeking to optimize, improve, and automate their operations in order to remain competitive, as applying solutions built around artificial intelligence can help them generate value.

With the adoption of AI in hr, firms and HR departments intend to:

  • automate their existing manual processes
  • reduce human error processing large employee databases
  • enhance employee and candidate experience by improving talent acquisition, onboarding, talent management, and training

Ultimately, by using Artificial intelligence in HR, companies intend to improve their employee’s retention, performance, and productivity.

Examples of Artificial intelligence in HR

There are various AI applications available on the market that help forge new trends in hr practices using ai. Here are just a couple of real-world examples:

  • Hiretual Using AI, this solution collects candidates’ data from the open web and internal databases allowing HR departments to have candidate profiles at their disposal. Additionally, it provides candidate engagement and resume analysis.
  • Paradox As an AI assistant for recruiting, this solution helps automate numerous recruiting tasks. It interacts with candidates through social networks, schedules interviews, answers candidates’ questions, and sends reminders. This helps HR professionals save time on mundane and repetitive tasks and gives candidates a better recruitment experience.
  • Koru This product was developed specifically to help HR professionals with candidates’ skills assessments. Using information about the company’s needs and online pre-interviews with job seekers, the system uses Artificial Intelligence to score and identify the best candidates. This approach doesn’t just save the HR department’s time; it also guarantees appropriate matches for open positions.
  • Ellen App This app was developed by It helps companies retain their talent by identifying those employees who may need a mentor. Then, the AI-powered application connects employees with the most suitable mentor and facilitates a productive interaction between the two.
  • Spoke This tool helps HR professionals save time answering employees’ questions. It helps to process and give answers to the most common questions, and if the question is not clear for the system, it can be automatically assigned to the right HR representative.
  • Textio The platform helps multicultural organizations avoid using biased and offensive language, which is especially valuable for companies that have employees from a variety of backgrounds. By utilizing natural language processing, the platform is able to analyze the text and track any language or cultural offenses.

There are many more other examples of AI and machine learning in HR systems and applications, including some that we’ve been involved in ourselves.

The Business Case for Artificial intelligence in HR

Recently we organized an interview with Serhii Pospielov, the Exadel AI practice head, who agreed to share his insights on why there is a growing need to innovate and use AI in hr companies. He also gave us an example of AI implementation in human resource consultancy, covering everything from the business objectives and challenges the HR organization originally faced to the AI solution Exadel developed and the business value it brought to the company.


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The future of AI in HR looks bright, with smart technology reshaping the HR ecosystem. Artificial Intelligence in HR can significantly improve internal processes and enhance various HR activities, including data processing, recruitment, onboarding, assessment, mentorship, and talent management. Successful AI implementation in HR may in turn improve the overall company’s efficiency and business growth, bringing more talented, skilled, and suitable candidates and helping existing employees grow with the organization.

Stay tuned for the next video in our series covering AI implementation across industries!

How can you use AI solutions in HR?

Register to watch the video with Serhii