Proven product engineering spanning the entire software application’s lifecycle
complete product development lifecycle
As part of our product development practice, we offer services that cover the complete product management lifecycle, including development, implementation, support, and ongoing release management.
We partner with your product managers to complete the ideation process to ensure your product reflects the voice of the customer, disrupts competitors, and creates new product categories. Depending on your needs our ideation services can include a range of discovery processes from customer brainstorming, market research, or hackathons.
Our product architecture service delivers the software architecture required to meet your business requirements. Our architects will ensure your product can support scalability, security, availability, and maintainability objectives. In addition, our architects will make buy versus build recommendations and will recommend the best technology stacks to meet your technical requirements.
We develop a comprehensive test plan that includes unit testing, system testing, performance testing, regression testing, and even alpha and beta testing to ensure your product meets market requirements at the desired coverage level. Our QA engineers work closely with our developers to ensure that defects are discovered as early as possible. In addition, we apply high levels of automation to ensure the highest levels of efficiency and product quality.
We partner with your team to offer all the required levels of support and appropriate handoffs. We can act as a front end for the support process, taking the first call from your customers across any channel (phone, email, chat, etc.), or serve as a point of escalation for second- or third-level support. Our team will adapt to your preferred help desk infrastructure to ensure smooth handoffs throughout the ticketing and escalation process.
Whether your product is early in its lifecycle or in maintenance mode, our team can provide the engineering services to ensure continued innovation and ongoing product maintenance. We can develop major releases to introduce new functionality on a regular cadence or as required by your user base. Our engineers work closely with the technical support team to ensure all defect reports are prioritized and assigned to upcoming product releases.
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