A Mobile Workforce Management App for Verint Systems

About the Customer

Verint Systems, Inc. is a leading global provider of analytic software solutions for communication interception, digital video security, surveillance, and enterprise business intelligence. Their software generates actionable intelligence through the collection, retention, and analysis of voice, fax, video, email, Internet, and data transmissions from multiple communication networks.

Project

Verint wanted to develop a mobile app that could help employees communicate about and perform work duties from mobile devices.

Solution

Exadel developed a mobile application called Verint WorkView, which is a unified extension of the core solution. The mobile application enables any organization to enjoy the benefits of the Verint Customer Engagement Optimization suite on the go. It engages and empowers employees by delivering on-demand, actionable intelligence and allowing them to take timely action from the convenience of a mobile device.

Services include:

  • Viewing their current and future schedules, as well as their performance scorecard
  • Submitting, editing, waitlisting, and withdrawing requests for time off and other schedule changes
  • Staying informed on changes as they happen

The solution utilizes the following technologies:

  • C++ | Dagger (Java Dependency Injection) | OrmLite (Java Persistence) |Android platform | iOS/Objective C | Swift

Results

Available for iOS and Android-based devices, the mobile application extends mobile capabilities to employees without compromising on data security, ensuring no private information is stored on their devices. It helps increase employee satisfaction by capitalizing on the growing preference for mobile interactions.

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