Building scalable supplier relationship management software

About The Customer

Dun & Bradstreet (D&B) was founded in 1841 and has provided commercial data to businesses ever since. The datasets D&B provides include credit history, business-to-business sales and marketing, counterparty risk exposure, supply chain management, lead scoring, and social identity matching. The company’s database contains information on more than 235 million companies in 200 countries.

Problem

D&B needed to develop a scalable, integrated web platform for its customers to manage supplier certification, financial monitoring, government control list monitoring, and live reports. Subscribers needed to be able to create customer-specific reports, watch lists, and alert features. The supplier relationship management software needed to support multiple fulfillment options in UI, FTP, email, and web services. The new platform would also have to integrate with supplier portals, BPMS for GCL data, and an ESB. Additionally, it would require a mobile app for customers on the go.

The supplier management platform created by Exadel provides every custom element D&B requested, including:

  • A quick search function based on custom attributes
  • A unique aggregated supplier rating mechanism based on multiple data dimensions (ratings consist of a set of individual metrics and an aggregate score)
  • Interactive data presentation

Solution

Exadel developed an end-to-end supplier management platform that provides rich folder management capabilities and is integrated with a supplier portal, BPMS for GCL data, and ESB for live reports. The portal manages and customizes information by allowing customers to generate and administer unique questionnaires. There is also an option to generate watch lists and alert features to allow customers to monitor suppliers’ activity. We also included email campaign features to initiate the registration process and a high-performance search function that filters 180 million records based on crucial parameters.

Results

Exadel developed a supplier management system to present accurate and useful ratings calculated by D&B’s algorithms while incorporating quick search capabilities and interactive maps. Immediately following launch, 75% of the client’s customers adopted the mobile app. The deployment of this system has solidified D&B’s position as a critical business information provider.

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