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Job ID: 4503213004

LATAM - Any location

  • LATAM
  • Anywhere

We are looking for a Technical Support Engineer to join our team of professionals!

Work at Exadel – Who We Are: 
Since 1998, Exadel has been engineering its own software products and custom software for clients of all sizes. Headquartered in Walnut Creek, California, Exadel currently has 2000+ employees in development centers across America, Europe, and Asia. Our people drive Exadel’s success, and they are at the core of our values, so Exadel is a people-first cultured company.

Project Team:
When you join our team, you’ll be immersed in a culture where teammates always help each other achieve better results. We believe that together we are greater and that we can find brilliant solutions by sharing ideas. 

Requirements:

  • IT education or experience in IT
  • Basic QA skills
  • Ability to work within tight deadlines and have good organizational skills to deal with multiple tasks at the same time
  • Excellent communication skills
  • Stress-resistance
  • Attention to details
  • Work schedule from 9AM  to 6PM PT

Nice to Have:

  • Previous experience as a Technical Support/Customer Service specialist
  • Knowledge of ITIL practices

English level:
Upper-Intermediate

Responsibilities:

  • Provide customer support and technical assistance via internal issues management system
  • Identify, diagnoses and resolve problems in a timely manner
  • Test and reproduce problems reported by the users
  • Inform management about the status of the requests and projects
  • Execute routine procedures within the framework of existing services
  • Track, link, and record all existing/known issues
  • Provide a solution or guide the customer to existing solution threads
  • Administrate accounts, provides access to corporate resources
  • Manage software 

Advantages of Working with Exadel:

  • You can build your expertise with our Sales Support team, who provide assistance with existing and potential projects
  • You can join any Exadel Community or create your own to communicate with like-minded colleagues
  • You can participate in continuing education as a mentor or speaker
  • You can take part in internal and external meetups as a speaker or listener. We support you in broadening your horizons and encourage knowledge sharing for all of our employees
  • You can learn English with the support of native speakers
  • You can take part in cultural, sporting, charity, and entertainment events
  • Working at Exadel means always upgrading your skills and proficiency, so we provide plenty of opportunities for professional development. If you’re looking for a challenge that will lead you to the next level of your career, you’ve found the right place
  • We work hard to ensure honest and open relations between employees and leadership, so our offices are friendly environments

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